Warranty & Exchange Policy
Scissor Tech Australia offers a lifetime warranty for the purchase of any pair of scissors (Matsui or other brands) bought on our website.
Our brand, Matsui, is proud to have 20 years of manufacturing, design & research of quality hairdressing scissors. Matsui uses high-quality parts and all our scissors are guaranteed to be free of faulty workmanship for life. Matsui Scissors are handmade using the high-quality Japanese Stainless Steel, our scissors are designed to last. The coloring is also cover under manufacturing warranty.
All other accessories, including pouches, cases, oil are covered by 30-day warranty.
- The scissors then need to be posted back to us via Australia post express post service. In as new condition, with no damage or have been dropped etc. in the original packaging, this includes in the case with scissors properly secured, with scissor key, cleaning cloth and oil pen inside the case with warranty card and any promotional cards as well.
- We will then assess the scissors and if there are no damages or problems either exchange them for the ones you have selected or issue you a refund. Minus a $10 shipping/restocking fee. It takes approximately 3-5 days for your refund to come through from the transaction from which you paid for the scissors.
Warranty returns or product exchanges must be express posted with purchase receipt & tracking number to the below address along with notifying us via email or phone that your scissors are on the way.